90 Day Guarantee & Return Policy: Choosing an office chair is one of the most important decisions you can make for your well-being and productivity. We want to help make sure the decision you make is the right one for you. So we invite you to test our chair in the only place that counts: in your office doing your work.
When you purchase your first Back Pain Office Chair, you will have 90 days to make sure that you are 100% satisfied with that purchase. If, within 90 days of your receipt of the chair, you’re not completely satisfied, you can return the chair for a prompt refund of the purchase price, less shipping and handling. Please return product in good condition (in original packaging if possible).
You must first call the manufacturer at 888-682-6151 to get your RMA#.
Include with your return your RMA#, name, complete address and phone number clearly written. Your return must be postmarked within 10 days from when your RMA was issued. Be sure to insure the shipment for the purchase price, keep your tracking information on file and mail the package to:
1401 Grove St, Suite D
Healdsburg, CA 95448
Once the manufacturer has processed and received your return they will notify us and The Healthy Back Institute® will issue a refund. (Does not include any shipping fees)
Note to Canadian Customers: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable. If the delivery is refused or the product is returned for any reason then any charges borne will be deducted from the credit. This could include but is not limited to, freight in both directions, any import/export fees, and any taxes. Due to the high cost of international deliveries this could leave little or no credit for the return of product.