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Return and Refund Policy


While our Lose the Back Pain System works extremely well, it does not work for everyone and that is why we offer a 1-Year, 100% money back guarantee.


It is important to note that the system works for the people who actually use it and that's why if you purchase the system and wish to return it for a refund, you must show us that you actually tried it by sending us your completed "Self Assessment Workbook and Photos".


The product may be returned for a refund during the year provided you complete the following:


  • Try the system for at least 60 days
  • Return all items in good condition


  • Send your completed "Self Assessment Workbook and Photos" via:
  • Email: support (at) losethebackpain.com
  • Fax: 866-843-4319
  • Mail: Healthy Back Institute 431 Pine Street, Suite 312 Burlington, VT 05401 USA


No refunds will be issued unless the above steps have been completed. If you have any questions at all please call us toll-free 800-216-4908 or send us your questions via our online support desk






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