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Shipping/Return Policy

Shipping and Return Policies

**Please note that if you do return a product it needs to be mailed with tracking or delivery confirmation.
Please keep your receipt so that you have proof of returns.


The Healthy Back Institute is committed to helping you feel better than ever before. Unlike most companies that try to sell everything, we only sell items that we feel extremely confident will give you significant benefit.

Most products we offer come with the assurance of a 90-Day Money Back Guarantee.

For qualifying items you are not satisfied with, you may return the item within 90 days of delivery for a full refund of the purchase price less shipping and handling. The item must be returned in like new condition, with all paperwork, parts, and accessories to ensure a credit. Both outbound and inbound shipping and handling charges are non-refundable. *Please note some items do require a restocking fee.

How Refunds are Issued:

Once your return has been inspected and approved for a refund please allow 7-10 business days for your refund to be processed. Refunds will be issued back to the original method of payment.  
*If your credit card has expired a check will be issued and mailed to you.

Inversion Table, Nubax Trio, & Back Ease

Product

Guarantee

Warranty

Restocking Fee

Inversion Table

90-Day Money Back

1-Year Backed by Manufacturer

$29.95

Inversion Table – Scratch & Dent

No Guarantee

1-Year Backed by Manufacturer

No Returns or Refunds

Nubax Trio

90-Day Money Back

1-Year Backed by Manufacturer

$29.95

Nubax Trio -
Free Trial

90-Day Money Back

1-Year Back by Manufacturer

$0.00

Nubax Trio – Scratch & Dent

No Guarantee

1-Year Backed by Manufacturer

No Returns or Refunds

Back Ease

90-Day Money Back

1-Year Backed by Manufacturer

$29.95

Back Ease – Scratch & Dent

No Guarantee

No Warranty

No Returns or Refunds

Please Note: Inversion Table, Nubax Trio and Back Ease Returns Require a RMA # from the Manufacturer please contact us at 800-216-4908 or email customerservice@losethebackpain.com to request an RMA#. Your return must be postmarked within 10 days from when your RMA# was issued.

Return Policy: In order to get a refund the product must be returned in its original packaging and in like new condition within 90 days (original shipping or return shipping is non refundable). Please Note: All inversion table returns require a restocking fee of $29.90. If there are any signs of damage, foul odors, pet hair, dirt, and other debris, the return will not be accepted for any type of refund or store credit. Please note that all returns are carefully inspected by the Manufacturers Returns Department.

Return Shipping Details: It is strongly suggested that customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested customers get tracking and shipping confirmation when returning a product to ensure the manufacturer Jobri. LLC receives the package. Healthy Back Institute is not responsible for packages lost during the shipping process. Returns may be rejected on individual circumstances.

Mail to: We will provide the Return Mailing Address when you request your RMA#

Please Note: You MUST contact us before returning this product to get an RMA# which is required on all returns from the manufacturer. Your return must be postmarked within 10 days from when your RMA# was issued. Please Call 800-216-4908 or email customerservice@losethebackpain.com

For any rejected return, the Customer is responsible for the return shipping cost. If the Customer would like the product returned they must email us at customerservice@losethebackpain.com to approve the return shipping fee that will be applied to credit card. Our warehouse only holds on to rejected returns for 30 days. Items that are not requested to be returned to the Customer within 30 days will be discarded and no credit will issued.

Office Chairs

Product

Guarantee

Warranty

Restocking Fee

Office Chair

90 Day Money Back

5 Year Backed by Manufacturer

$29.95

Please Note: Office Chair Returns Require an RMA # from the Manufacturer please contact them at 888-682-6151 to request your RMA#. Your return must be postmarked within 10 days from when your RMA# was issued.

Return Policy: In order to get a full refund the product must be returned in its original packaging and in like new condition within 90 days (original shipping or return shipping is not included). Please Note: All chair returns require a restocking fee of $29.95. If there are any signs of damage, foul odors, pet hair, dirt, and other debris, the return will not be accepted for any type of refund or store credit. Please note that all returns are carefully inspected by the Manufacturers Returns Department.

Return Shipping Details: Your return must be postmarked within 10 days from when your RMA# was issued. It is strongly suggested that customers purchase insurance and tracking on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure the manufacturer SMT, Inc. receives the package. Healthy Back Institute is not responsible for packages lost during the shipping process. Returns may be rejected on individual circumstances.

Mail to: SMT, Inc.
1401 Grove St, Suite D
Healdsburg, CA 95448

Please Note: You MUST contact the manufacturer before returning this product to get an RMA# which is required on all returns. Please Call 888-682-6151

For any rejected return, the Customer is responsible for the return shipping cost. If the Customer would like the product returned they must email us at customerservice@losethebackpain.com to approve the return shipping fee that will be applied to credit card. Our warehouse only holds on to rejected returns for 30 days. Items that are not requested to be returned to the Customer within 30 days will be discarded and no credit will issued.

Physical Products

Product

Guarantee

FAR Infrared Heating Pads (All Sizes) –
2 Year Limited Manufacturer Warranty

90 Day Money Back Guarantee

Lose the Back Pain System

90 Day Money Back Guarantee

Lose the Neck Pain System

90 Day Money Back Guarantee

Better Eyesight Now – The Complete Program

90 Day Money Back Guarantee

Better Eyesight Now – The Basics

90 Day Money Back Guarantee

Trigger Point System

90 Day Money Back Guarantee

ElectroCleanse
2 Year Manufacturer Warranty

90 Day Money Back Guarantee

Back Pain Seat Cushion

90 Day Money Back Guarantee

BackJoy

90 Day Money Back Guarantee

Freedom Back

90 Day Money Back Guarantee

No Excuses Workout DVD

90 Day Money Back Guarantee

101 Back Pain Relief Tricks

90 Day Money Back Guarantee

Return Policy: In order to get a refund the product must be returned in its original packaging and in like new condition with all parts and pieces within 90 days (original shipping and return shipping is non refundable). If there are any signs of damage, foul odors, pet hair, dirt or other debris, the return will not be accepted for any type of refund or store credit. Please note that all returns are carefully inspected by our Returns Department.

Return Shipping Details: It is strongly suggested that customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested customers get tracking and shipping confirmation when returning a product to ensure that we receive the package. Healthy Back Institute is not responsible for packages lost during the shipping process. Returns may be rejected on individual circumstances.

Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

For any rejected return, the Customer is responsible for the return shipping cost. If the Customer would like the product returned they must email us at customerservice@losethebackpain.com to approve the return shipping fee that will be applied to credit card. Our warehouse only holds on to rejected returns for 30 days. Items that are not requested to be returned to the Customer within 30 days will be discarded and no credit will issued.

Supplements

Product

Guarantee

Heal-n-Soothe®

90 Day Money Back Guarantee

Rub On Relief®

90 Day Money Back Guarantee

Sleepzyme®

90 Day Money Back Guarantee

ThinMist™

90 Day Money Back Guarantee

Natural Cleanse™

90 Day Money Back Guarantee

Super Joint Support

90 Day Money Back Guarantee

Advanced Memory Support

90 Day Money Back Guarantee

Eye Health Essentials

90 Day Money Back Guarantee

Single Bottle Orders

Return Policy:
If you don’t feel significant improvement after trying it for at least 2 weeks, simply let us know and we’ll gladly refund your purchase price (excluding shipping).

Multi Bottle Orders

Return Policy: Multi-Bottle Packages are not recommended for First Time Users. If you were to request a refund within the 90-Day Money Back Guarantee period, you would need to return all unopened bottles and we will refund a prorated amount based on the number of unopened bottles you have returned, less shipping.

Return Shipping Details: We strongly suggest customers purchase insurance on return shipments. If your package is damaged during the shipping process, your return will not be accepted. We also suggest customers get tracking and shipping confirmation when returning a product to ensure we receive the package. The Healthy Back Institute® is not responsible for packages lost during the shipping process. Returns may be rejected on individual circumstances.

Mail to: The Healthy Back Institute, 4610 Prime Parkway, McHenry, Illinois 60050

In the case of a rejected return, you will be responsible for the expense of shipping any rejected return product back to you. You must email us at customerservice@losethebackpain.com within 30 days to approve the return shipping fee that will be applied to your credit card. Our warehouse only holds onto rejected returns for 30 days. Any rejected returns that you do not ask us to ship back to you will be discarded after 30 days and no credit will be issued.

Free Offers / Free Trials / Recurring Orders

*The following products are NOT backed by our 90-Day Money Back Guarantee.

Products NOT backed by our 90-Day Money Back Guarantee

Arthritis Reversed Free Book

7 Day Back Pain Cure Free Book

Free Absolute Truth DVD, Burn Fat Fast Program + Free Trial of Get Healthy & Fit Newsletter and CD Subscription

Free Complete Healing Formula + Free Trial of Live Pain Free Newsletter & CD Subscription

Free Pilates Made Easy DVD + Trial to Get Healthy & Fit Newsletter and CD Subscription

Free Live Pain Free 4 CD Set + Trial to Live Pain Free Newsletter & CD Subscription

Heal n Soothe – Free Trial

Sleepzyme – Free Trial

Rub on Relief – Free Trial

ThinMist – Free Trial

Natural Cleanse – Free Trial

Super Joint Support – Free Trial

Eye Health Essentials -Free Trial

Advanced Memory Support – Free Trial

Heal n Soothe SmartShip Delivery

Sleepzyme SmartShip Delivery

Rub on Relief – SmartShip Delivery

ThinMist – SmartShip Delivery

Natural Cleanse – SmartShip Delivery

Eye Health Essentials – SmartShip Delivery

Advanced Memory Support – SmartShip Delivery

Super Joint Support – SmartShip Delivery


How Your Free Trial Works:
When you sign up for a Free Trial you are only responsible for paying the shipping and handling fee for the free product.

You will have a specified number of days to try the product for yourself. (Trial Periods Varies by Product)

After your trial period expires you will be enrolled in our recurring monthly subscriptions. You will receive a new shipment of the product each month. Your credit card will be billed each month at our low members-only pricing. (Pricing Varies by Product)

You may cancel your membership at any time, no questions asked, by logging into your CustomerHub Account (we will email your login information to you) or you can call us at 800-216-4908 (International 240-780-5977).

If you cancel after the trial period you will be billed based on the number of products shipped after your trial period expired.

Return Policy:  
We do not accept returns for any of the products listed above.

Refund Policy: Shipping Fees for Free Trials and/or Free Offers are Non-Refundable. In addition

SmartShip Delivery / Recurring Charges are Non-Refundable. This is because we offer a trial period for you to sample the product for yourself and decide if you would like to continue receiving monthly shipments for our low members-only pricing. If you cancel before the trial period ends you won’t be billed again. If you cancel after the trial period you will be billed for each monthly shipment thereafter.

You may cancel your membership at any time, no questions asked, by logging into your CustomerHub Account (we will email your login information to you) or you can call us at 800-216-4908 (International 240-780-5977).

Partner Products

Important: The Healthy Back Institute takes pride in being able to offer you other companies products that we do not offer ourselves but support because we think they are great products that our customers can benefit from. When purchasing partner products please refer to their website for their Guarantee and Return Policy. You may find this information on your invoice or package insert.

Canceling An Order:

Please call 1-800-216-4908 to cancel an order. Please note that most orders ship within 1-2 business days. If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. In those cases, please refer to the return shipping policy for that product on this page.


International Shipping Restrictions

Please be advised that Healthy Back Institute is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as Healthy Back Institute will not be liable for packages refused, destroyed or held for delivery.

International shipping charges are non-refundable.

Please be aware that this list includes but is not limited to all known prohibited products throughout the world. We continue to update and revise this list, based on the most recent information from customs officials, the USPS and other government and civilian organizations. *Losses incurred due to exceeding your Countries limitations will not be refunded.

Africa

  • Rub on Relief

  • Heal n Soothe

Australia

  • Heal n Soothe (Any packages over 3 Units)

  • ThinMist


New Caledonia, AU

  • Heal n Soothe


Canada

  • ThinMist


Germany

  • ThinMist

  • Natural Cleanse

Ireland

  • ThinMist


New Zealand

  • Rub on Relief

  • ThinMist

  • Sleepzyme


Norway

  • Heal n Soothe


United Kingdom

  • ThinMist

 

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