LoseTheBackPain.com's Shipping Return Policies

Shipping and Return Policies

**Please note that if you do return a product it needs to be mailed with tracking or delivery confirmation.
Please keep your receipt so that you have proof of return.

Lose the Back Pain System

DVD and VHS System - US Shipping Fee $10 (Outside US $20)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: 1 Year - 100% Money Back Guarantee

All we ask is that you let the system work for you for at least 60 days to allow time to notice improvement. If after 60 days or more of using the system, you aren't noticing improvements and starting to feel much better, simply return the system for a refund of the full product price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

Lose the Neck Pain System

DVD and VHS System - US Shipping Fee $10 (Outside US $20)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: 1 Year - 100% Money Back Guarantee

Heal-n-Soothe™

1 Bottle – US Shipping Fee $7 (Outside US $12)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: If you don't feel significant improvement after trying it for at least 2 weeks, simply let us know and we'll gladly refund all of your money (excluding shipping).
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

Free Trial Cancel: If canceling after the free trial period, a refund can only be requested on your last months charge if you return the bottle unopened.

3 Bottles – US Shipping Fee $9 (Outside US $16)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: When ordering multiple bottles, if you were to request a refund, you would need to return all unopened bottles and we will refund the entire purchase price (except shipping). If you open more than one bottle, we will only refund a prorated amount based on the number of unopened bottles.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

Free Trial Cancel: If canceling after the free trial period, a refund can only be requested on your last months charge if you return the bottle unopened.

6 Bottles – Inside and Outside the US Shipping is FREE

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Super Joint Support™

1 Bottle – US Shipping Fee $9, Canada Shipping Fee $9 (Outside US $19)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: I understand that if I don't start feeling less pain within 30 days I can get a complete refund of the product price. Please note that you will only be refunded for any unopened and returned bottles. (Does not include any shipping fees)
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

2 Bottles Get 1 Free – US Shipping Fee $10, Canada Shipping Fee $16 (Outside US $42)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

3 Bottle Get 3 Free – US Shipping Fee $12, Canada Shipping Fee $18 (Outside US $49)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Rub on Relief

Rub On Relief 6 Tubes + 2 FREE Tubes - US Shipping Fee $10 (Outside US $20)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

3 Tubes + 1 FREE Tube - US Shipping Fee $9 (Outside US $16)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

1 Tube - US Shipping Fee $7 (Outside US $12)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Super Omega CoQ10

2 Bottles Get 1 Free - US Shipping Fee $7 (Outside US $12)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

1 Bottle - US Shipping Fee $7 (Outside US $12)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Inversion Therapy System

Healthy Back Institute Inversion Table – Shipping is FREE for all US orders except Alaska and Hawaii which require an additional shipping fee of approximately $155. If you are interested in ordering and live in Alaska or Hawaii please call our customer service department to place your order. Orders in the US typically take 7-10 business days for delivery.

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable. If the delivery is refused or the product is returned for any reason then any charges borne will be deducted from the credit. This could include but is not limited to, freight in both directions, any import/export fees, and any taxes. Due to the high cost of international deliveries this could leave little or no credit for the return of product.
*Please make note if your inversion table order is refused or can not be delivered for any reason you will be responsible for the return fee and all brokerage fees involved.

Return Policy: Try the Inversion Table at home, and if it does not meet your expectations, ship it back within 30 days for a full, 100% refund of the purchase price. (Does not include any shipping fees)
You MUST contact us before returning this product. Call 800-216-4908 ext 2 or email customerservice@losethebackpain.com

* Please note the product must be returned in the condition it was when it arrived to receive refund.

EP 550 Inversion Table – Shipping is FREE for all US orders except Alaska and Hawaii which require an additional shipping fee of approximately $155. If you are interested in ordering and live in Alaska or Hawaii please call our customer service department to place your order. Orders in the US typically take 7-10 business days for delivery.

If you are a UK customer and would like to order an inversion table please Click Here to Order - UK Customers

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable. If the delivery is refused or the product is returned for any reason then any charges borne will be deducted from the credit. This could include but is not limited to, freight in both directions, any import/export fees, and any taxes. Due to the high cost of international deliveries this could leave little or no credit for the return of product.
*Please make note if your inversion table order is refused or can not be delivered for any reason you will be responsible for the return fee and all brokerage fees involved.

Return Policy: Try the inversion table for up to 30 days at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees)
You MUST contact us before returning this product. Call 800-216-4908 ext 2 or email customerservice@losethebackpain.com
* Please note the product must be returned in the condition it was when it arrived to receive refund.

NEW EP 950 Inversion Table – Shipping is FREE for all US orders except Alaska and Hawaii which require an additional shipping fee of approximately $155. If you are interested in ordering and live in Alaska or Hawaii please call our customer service department to place your order. Orders in the US typically take 7-10 business days for delivery.

If you are a UK customer and would like to order an inversion table please Click Here to Order - UK Customers

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable. If the delivery is refused or the product is returned for any reason then any charges borne will be deducted from the credit. This could include but is not limited to, freight in both directions, any import/export fees, and any taxes. Due to the high cost of international deliveries this could leave little or no credit for the return of product.
*Please make note if your inversion table order is refused or can not be delivered for any reason you will be responsible for the return fee and all brokerage fees involved.

Return Policy: Try the inversion table for up to 30 days at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees)
You MUST contact us before returning this product. Call 800-216-4908 ext 2 or email customerservice@losethebackpain.com

* Please note the product must be returned in the condition it was when it arrived to receive refund.

Nubax Trio™

Nubax Trio - Shipping is FREE for all US orders except for Alaska, Hawaii and Puerto Rico which require an additional shipping fee. If you are interested in ordering please call our customer service department to place your order. Orders in the US typically take 7-10 business days for delivery.

Return Policy: Try the Nubax at home, and if it does not meet your expectations, ship it back within 90 days for a full, 100% refund of the purchase price. (Does not include any shipping fees) You MUST contact us before returning this product. Call 800-216-4908 ext 2 or email customerservice@losethebackpain.com
* Please note the product must be returned in the condition it was when it arrived to receive refund.

The Back Joy

This product is shipped out directly from the manufacturer so you need to contact them in regards to your order. 1-800-BackJoy Customer Service Center is available to help you 6 am to 6 pm PST Monday through Friday and 7 am to 1 pm Saturday.

Return Policy: Use BackJoy according to directions as often as possible, everywhere you sit for a minimum of four weeks. If for any reason you are not satisfied, return BackJoy within 30 days of purchase for a prompt refund of the purchase price, less shipping and handling. Please return product in good condition (in original packaging if possible) with receipt of purchase. You must first call 1-800 BackJoy to get your RMA#. Include with your return your RMA#, name, complete address and phone number clearly written. Your return must be postmarked within 10 days from when your RMA was issued. Insure for the purchase price and mail to:

BackJoy Customer Service
150 Steward Parkway
Greensboro, GA
30642

This policy is solely that of BackJoy Orthotics, LLC

Far Infrared Heating Pad

SMALL Heating Pad 15"x 19" – US Shipping Fee $15 (Canada Shipping Fee $30)
Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return The Heating Pad for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived and within the 30 days to receive full refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

MEDIUM Heating Pad 21"x 30" – US Shipping Fee $23 (Canada Shipping Fee $46)

Ordering from Outside the US?: Test-drive it for 30-days, if you're not absolutely delighted just return The Heating Pad for a full,100% refund of the purchase price. (Does not include any shipping fees)

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return Heating Pad for a full,100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived and within the 30 days to receive full refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

LARGE Heating Pad 24"x 70" – US Shipping FREE

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return The Heating Pad for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived and within the 30 days to receive full refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

The Freedom Back

Freedom Back Support Pillow – US Shipping Fee $10 (Outside US $20)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

Back Pain Seat Cushion

Seat Cushion – US Shipping Fee $10 (Outside US $20)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return it* *for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

The Pain Relief Roller

Pain Relief Roller – US Shipping Fee $15 (Canada $27, International $45)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Trigger Point Therapy System

Trigger Point System - US Shipping Fee $14 (Outside US $26)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Don't put off trying Trigger Point therapy because you're not sure if it will work for you. We give you 90 days - 3 FULL MONTHS to decide if the Trigger Point Self-Treatment System is right for you. If at any time in the ninety days you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

The Best Chair for Bad Backs

30 Day Guarantee & Return Policy: Choosing an office chair is one of the most important decisions you can make for your well-being and productivity. We want to help make sure the decision you make is the right one for you. So we invite you to test our chair in the only place that counts: in your office doing your work.

When you purchase your first Back Pain Office Chair, you will have 30 days to make sure that you are 100% satisfied with that purchase. If, within 30 days of your receipt of the chair, you?re not completely satisfied, return the chair within 30 days of purchase for a prompt refund of the purchase price, less shipping and handling. Please return product in good condition (in original packaging if possible).

You must first call the manufacture at 888-682-6151 to get your RMA#. Include with your return your RMA#, name, complete address and phone number clearly written. Your return must be postmarked within 10 days from when your RMA was issued. Be sure to insure the shipment for the purchase price, keep your tracking information on file and mail package to:

SMT, Inc.
1401 Grove St, Suite D
Healdsburg, CA 95448

Once the manufacturer has processed and received your return they will notify us and The Healthy Back Institute will issue a refund. (Does not include any shipping fees)

Note to Canadian Customers: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable. If the delivery is refused or the product is returned for any reason then any charges borne will be deducted from the credit. This could include but is not limited to, freight in both directions, any import/export fees, and any taxes. Due to the high cost of international deliveries this could leave little or no credit for the return of product.

Sleepzyme – Natural Sleep Aide

Sleepzyme - US Shipping Fee $5 (Outside US $10)

With your order you'll also receive... FREE SmartShip Delivery. Each month we'll send you a fresh bottle of Sleepzyme® and you'll be billed the discount price of just $29.95. That's a $10 savings per bottle. You can adjust your deliveries or cancel any time. Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Please note your Sleepzyme FREE trial is non refundable. You can adjust your SmartShip Deliveries or cancel at any time.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

Complete Healing Formula for Back Pain

Complete Healing Formula CD Set – US Shipping Fee $9 (Outside US $16)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Use it for up to 30 days at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

Mastering Migraines & Headaches

Mastering Migraines & Headaches System – US Shipping Fee $10 (Outside US $20) Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Fibromyalgia Fix

Fibro Fix Audio CD Set & Book – US Shipping Fee $10 (Outside US $20)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Return Policy: Test-drive it for 60-days, if you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.
Mail to: The Healthy Back Institute 4610 Prime Parkway McHenry, Illinois 60050

No Excuse Workout DVD

No Excuse Workout - US Shipping Fee $7 (Outside US $12)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Lose Fat Not Faith

Lose Fat Not Faith Audio Set - US Shipping Fee $10 (Outside US $20)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Amazing Fat Loss Secrets

Amazing Fat Loss Secrets Audio Set - US Shipping Fee $7 (Outside US $12)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.

Fitness and Nutrition Journal

Journal - US Shipping Fee $5 (Outside US $10)

Ordering from Outside the US?: Please note if there are any duties, VAT, taxes or brokerage fees, you are responsible. These are non-refundable.