LoseTheBackPain.com's Shipping Return Policies

Shipping and Return Policies

**Please note that if you do return a product it needs to be mailed with tracking or delivery confirmation.
Please keep your receipt so that you have proof of return.

Lose the Back Pain System

DVD and VHS System - US Shipping Fee $10 (Outside US $20)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: 1 Year - 100% Money Back Guarantee

All we ask is that you let the system work for you for at least 60 days to allow time to notice improvement. If after 60 days or more of using the system, you aren't noticing improvements and starting to feel much better, simply return the system for a refund of the full product price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Heal-n-Soothe™

1 Bottle – US Shipping Fee $7 (Outside US $12)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: If after trying Heal-n-Soothe for 30 days you don't start seeing improvements and feeling better, you can cancel your order for a complete refund of the product price. (Does not include any shipping fees)

3 Bottles – US Shipping Fee $9 (Outside US $16)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: If after trying Heal-n-Soothe you don't start seeing improvements and feeling better, you can return your order for a refund of the product price. Please note that you will only be refunded for any unopened and returned bottles. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

6 Bottles – Inside and Outside the US Shipping is FREE

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: If after trying Heal-n-Soothe you don’t start seeing improvements and feeling better, you can return your order for a refund of the product price. Please note that you will only be refunded for any unopened and returned bottles. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Super Joint Support™

1 Bottle – US Shipping Fee $9, Canada Shipping Fee $9 (Outside US $19)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: I understand that if I don't start feeling less pain within 30 days I can get a complete refund of the product price. Please note that you will only be refunded for any unopened and returned bottles. (Does not include any shipping fees) *Please note the product must be returned in the condition it was when it arrived to receive refund.

2 Bottles Get 1 Free – US Shipping Fee $10, Canada Shipping Fee $16 (Outside US $42)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

3 Bottle Get 3 Free – US Shipping Fee $12, Canada Shipping Fee $18 (Outside US $49)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Rub on Relief

6 Tubes + 2 FREE Tubes - US Shipping Fee $10 (Outside US $20)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: I understand that if I don't start feeling less pain within 30 days I can get a complete refund of the product price. Please note that you will only be refunded for any unopened and returned tubes. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

3 Tubes + 1 FREE Tube - US Shipping Fee $9 (Outside US $16)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

1 Tube - US Shipping Fee $7 (Outside US $12)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: I understand that if I don't start feeling less pain within 30 days I can get a complete refund of the product price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Inversion Therapy System

EP 550 Inversion Table – Shipping is FREE for all US orders except Alaska and Hawaii which require an additional shipping fee of approximately $155. If you are interested in ordering and live in Alaska or Hawaii please call our customer service department to place your order. Orders in the US typically take 7-10 business days for delivery.

If you are a UK customer and would like to order an inversion table please Click Here to Order - UK Customers

If ordering from Canada, shipping charge for the EP 550 is $60. Delivery can take up to 2-3 weeks depending upon where in Canada you are located and how fast customs is moving.

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Try the inversion table for up to 30 days at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees)
You MUST contact us before returning this product. Call 800-216-4908 ext 2 or email customerservice@losethebackpain.com
* Please note the product must be returned in the condition it was when it arrived to receive refund.

NEW EP 950 Inversion Table – Shipping is FREE for all US orders except Alaska and Hawaii which require an additional shipping fee of approximately $155. If you are interested in ordering and live in Alaska or Hawaii please call our customer service department to place your order. Orders in the US typically take 7-10 business days for delivery.

If you are a UK customer and would like to order an inversion table please Click Here to Order - UK Customers

If ordering from Canada, shipping charge for the EP 950 shipping is $80. Delivery can take up to 2-3 weeks depending upon where in Canada you are located and how fast customs is moving. Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Try the inversion table for up to 30 days at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees)
You MUST contact us before returning this product. Call 800-216-4908 ext 2 or email customerservice@losethebackpain.com

* Please note the product must be returned in the condition it was when it arrived to receive refund.

Nubax Trio™

Nubax Trio - Shipping is FREE for all US orders except for Alaska, Hawaii and Puerto Rico which require an additional shipping fee. If you are interested in ordering please call our customer service department to place your order. Orders in the US typically take 7-10 business days for delivery.

Note to Canadian Customers: If ordering from Canada, there is a shipping charge of $49. Delivery can take up to 2-3 weeks depending upon where in Canada you are located and how fast customs is moving. If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Try the Nubax at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees) You MUST contact us before returning this product. Call 800-216-4908 ext 2 or email customerservice@losethebackpain.com
* Please note the product must be returned in the condition it was when it arrived to receive refund.

The Back Joy

This product is shipped out directly from the manufacturer so you need to contact them in regards to your order. 1-800-BackJoy Customer Service Center is available to help you 6 am to 6 pm PST Monday through Friday and 7 am to 1 pm Saturday.

Return Policy: Use BackJoy according to directions as often as possible, everywhere you sit for a minimum of four weeks. If for any reason you are not satisfied, return BackJoy within 30 days of purchase for a prompt refund of the purchase price, less shipping and handling. Please return product in good condition (in original packaging if possible) with receipt of purchase. You must first call 1-800 BackJoy to get your RMA#. Include with your return your RMA#, name, complete address and phone number clearly written. Your return must be postmarked within 10 days from when your RMA was issued. Insure for the purchase price and mail to:

BackJoy Customer Service
150 Steward Parkway
Greensboro, GA
30642

This policy is solely that of BackJoy Orthotics, LLC

Far Infrared Heating Pad

SMALL Heating Pad 12"x 18" – US Shipping Fee $14 (Outside US $25)
Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return Heating Pad for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

MEDIUM Heating Pad 21"x 30" – US Shipping Fee $23 (Outside US $46)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return Heating Pad for a full,100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

LARGE Heating Pad 25"x 76" – US Shipping FREE (Outside US $70)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

The Freedom Back

Freedom Back Support Pillow – US Shipping Fee $10 (Outside US $20)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees) Plus, you can keep the $39 FREE GIFT of a tube of Rub-On-Relief for trying it out.
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Trigger Point Therapy System

Trigger Point System - US Shipping Fee $14 (Outside US $26)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Don’t put off trying Trigger Point therapy because you're not sure if it will work for you. We give you 365 days - 1 FULL YEAR to decide if the Trigger Point Self-Treatment System is right for you. If at any time in the next year you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Sleezyme – Natural Sleep Aide

Sleepzyme - US Shipping Fee $5 (Outside US $10)

With your order you'll also receive... FREE SmartShip Delivery. Each month we'll send you a fresh bottle of Sleepzyme® and you'll be billed the discount price of just $29.95. That's a $10 savings per bottle. You can adjust your deliveries or cancel any time. Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Please note your Sleepzyme FREE trial is non refundable. You can adjust your SmartShip Deliveries or cancel at any time.
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Complete Healing Formula for Back Pain

Complete Healing Formula CD Set – US Shipping Fee $9 (Outside US $16)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Use it for up to 30 days at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Mastering Migraines & Headaches

Mastering Migraines & Headaches System – US Shipping Fee $10 (Outside US $20) Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Test-drive it for 30-days, if you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Stress Less DVD

Stress Less DVD – US Shipping Fee $6 (Outside US $12)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Fibromyalgia Fix

Fibro Fix Audio CD Set & Book – US Shipping Fee $10 (Outside US $20)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Test-drive it for 60-days, if you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

Hypnosis the Pain Solution

Hypnosis the Pain Solution - US Shipping Fee $9 (Outside US $16)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Don’t put off trying the Hypnosis System because you're not sure if it will work for you. We give you 365 days - 1 FULL YEAR to decide if it is right for you. If at any time in the next year you're not absolutely delighted just return it for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

The Back Bubble

Back Bubble - US Shipping Fee $27 (Outside US $53)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Return Policy: Try the Back Bubble for up to 30 days at home, and if it does not meet your expectations, ship it back for a full, 100% refund of the purchase price. (Does not include any shipping fees)
* Please note the product must be returned in the condition it was when it arrived to receive refund.

No Excuse Workout DVD

No Excuse Workout - US Shipping Fee $7 (Outside US $12)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Enjoying Weight Loss

Enjoying Weight Loss - US Shipping Fee $9 (Outside US $16)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Lose Fat Not Faith

Lose Fat Not Faith Audio Set - US Shipping Fee $10 (Outside US $20)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Amazing Fat Loss Secrets

Amazing Fat Loss Secrets Audio Set - US Shipping Fee $7 (Outside US $12)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.

Fitness and Nutrition Journal

Journal - US Shipping Fee $5 (Outside US $10)

Note to Canadian Customers: If there are any duties, taxes or brokerage fees, you are responsible.