Quality Assurance

Targeted Solutions to Your Most Pressing Health Problems

Woman on sunsetAll Healthy Back Institute products deliver specific solutions to conquer obstacles standing in your way to optimum health. They follow our Complete Healing Formula philosophy (which nourishes your ENTIRE body to fight disease…it’s all explained here in these audios of our Complete Healing Formula.  Our informational products shed light on why disease occurs (because knowing is half the battle) and provide specific, actionable steps to put you on the road to greater health. Our physical products heal you in the comfort of your own home. And our supplements give you the nutrition your body requires to heal on its own. Find more information on our online store:

Empowering You With Educationlpf-sample

There’s nothing worse than NOT knowing what’s keeping you sick and in pain. That’s why we are committed to giving you the best health information available. You’ll find over 10 years worth of articles on our blog… 100’s of videos in our archive… and dozens of free books and audios. Not quite sure what solution is best for you? Visit our Pain Center at losethebackpain.com/conditions for quick relief to common ailments.

Customer Service As Simple As 1-2-3

womanonphoneWe want to make it as easy as possible for our customers to get the support they need, wherever and whenever they need it. That’s why we provide multiple ways to contact us!

1) Our preferred contact method is through the “Submit a request” form in our online help desk system found here:
https://losethebackpain.com/contact-form This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.

2) For customers who prefer the do-it-yourself approach, we suggest visiting your NEW and Improved My Account. With just a few clicks you can do anything from…Update your personal information (addresses, credit cards, etc.), Track your Orders, Modify Smartship Savings Plans (Delay or Stop Service), Easy Re-Order of any past purchases, Explore our Product Catalog, Access your Digital Products and Bonuses, View Orders and Print Receipts, View Frequently Asked Questions and more!

3) Give us a call anytime Monday – Saturday between the hours of 8AM – 6PM CST. Our number is 1-800-216-4908 (US) or 1-240-780-5977 (INT). We believe long-term relationships are best developed real-time with a real person.

Need more information around ways you can reach us? Just visit our Contact Us page found here: https://losethebackpain.com/contact-us/

If you ever need help please don’t hesitate to ask… we are here for YOU!

Supplement Safety & Quality Assured

Your safety is our top priority! ALL supplements offered by The Healthy Back Institute adhere to FDA Rule 21 CFR 111. This is a set of guidelines called the Good Manufacturing Practices. They address the manufacturing and handling of dietary supplements intended for human use. They are intended to make sure the supplement is safe and you get what is advertised and nothing else. We follow this law to the letter!

No Allergen Policy (For Supplements)

Since dietary supplements fall under the same regulations as Foods, the FDA requires our manufacturing plants to have an Allergen Control Program in place. Their program identifies and controls the handling of any allergen materials at all stages of production. It also utilizes GMP (see Quality Assurance Guarantee) approved cleaning procedures and testing of production lines prior to use to insure there is no chance of any allergenic contamination present.

No peanut products are used in manufacturing facilities we use to formulate our products. The main sources of allergens are Whey and Soy based materials. If you have a whey or soy allergy, consult with your doctor before taking our supplements.

Supplement Safety Via Third Party Testing

So you know you are getting high-quality products that are free from contaminants, impurities, and pathogens, we randomly submit our supplements to independent 3rd party testing labs. We ALWAYS receive the highest marks for safety and quality (even exceeding our own expatiations) in all of the following categories:

  • Heavy Metals Screen

  • Multi-Residue Screen

  • Microbs, Screen

  • Residual Solvents – Class 1, 2a, 2b, and 3

The test lab we use is Alkemist Labs out of Costa Mesa, California.

Safeguarding Your Personal Information

The Healthy Back Institute adheres to practices and procedures designed to ensure the security, integrity, and confidentiality of your information. When credit card information is transmitted online, we use the industry’s standard security measure called SSL (Secure Socket Layer) encryption.

satisfactionstarYour Money Back Guarantee

Never risk a dime! The Healthy Back Institute offers a 90 Day, 100% Money Back Guarantee for virtually all products with VERY limited exceptions. Please review our complete Shipping and Return Policies below:

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